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BigChange Brings Digital Transformation to 5000 Service Engineers 

BigChange Brings Digital Transformation to 5000 Service Engineers 

BigChange the Mobile Workforce Management technology specialist has won contracts to supply some of the UK’s biggest equipment rental businesses with its three-in-one JobWatch system for over 5000 mobile technicians, engineers and drivers. A hire-specific version of the JobWatch system has been implemented by leading players including A Bird, Elliott Group, HSS Hire, Nixon Hire, John Deere, Morrison Utilities, Komatsu, Haulotte, Garic, A1 Group, Procomm Site Services, Hawk Group and Fourjays.

The turnkey solution from BigChange has introduced a paperless revolution, equipping mobile workers with a Samsung Android tablet that manages receipt of job instruction, electronic proof of collection and delivery, site servicing, timesheets, electronic start-of-day vehicle walkaround checks, driver behaviour scoring promoting safe eco-driving, tachograph interface and Health and Safety procedures. The system is also a rich vehicle tracking system providing real-time location updates.

The system is integrated with leading Hire Management systems including MCSrm and InspHire meaning that planned services, repairs, deliveries and collections are automatically pushed through to JobWatch. On logging on to the app at the start of each day, drivers and technicians are guided to start their timesheet, conduct a walkaround check that meets DVSA requirements (recording, photographing and alerting any vehicle defects) and have instant access to their jobs for the day.

In the back-office, the system is enabling planners to respond faster to customer needs, intelligently allocating work orders based on real-time engineer availability, skills, live location and parts stock levels. This is significantly increasing productivity, minimising customer wait time and driving first time fix and ensures this can be achieved at the most competitive cost. The JobWatch system is saving Hire operators across Modular Buildings, Portaloos, Construction & Forestry, Plant & Equipment, Lifts, Platforms and Power Generators hundreds of thousands of pieces of paper annually and has significantly improved back-office administration. Engineers and drivers receive their work orders instantly on the JobWatch mobile app with paper job-cards and service repair worksheets replaced by equipment-specific electronic workflows that guide technicians at every step including risk assessments and method statements. Engineers no longer need to return paperwork to the back-office, saving a huge volume of previously manual back-office processing.

The workflow also effectively manages damages and chargeable items; photos captured at the point of delivery or collection are automatically relayed to the back office, allowing them to instantly raise an invoice for chargeable work. Photos are time, date and location watermarked, providing robust proof of condition.

Graham Wood, Group Logistics Manager at Nixon Hire commented: “With the support of JobWatch, every one of our fitters has boosted their productivity by around 20 percent.  This allows us to further absorb company growth and efficiently deploy the current resources we have before we look at recruiting additional resources. We get to where we need to be, when we need to be there, and we do what we say we are going to. This is also improving our customer service levels – evidenced by an increase in On Time Arrivals by more than 10 percent and a rise in First Attempt Job Completions by more than 5 percent.”

The JobWatch system is also providing a detailed work and maintenance history for all rental assets, giving management visibility of productivity and utilisation across their operation as well as a real-world view of how long jobs are taking. This ensures they are able to more intelligently schedule and deploy resources to meet actual requirements. A detailed picture of costs are reported down to the resource level, taking into account travel time, fuel, parts and resource costs. For portable loos, the technology is even automating waste transfer notes.

BigChange users benefit from 24/7 on-demand RoadCrew customer service for all back office users and drivers including remote support and management of all tablets.