Develop Training Limited, or DTL has announced that they have been chosen to create a tailor made training programmes for Western Power Distribution. The training programmes will be implemented across the electricity firm. DTL is thought to be one of the leading provider of learning opportunities within the utilities sector, and after this selection, the business will be creating and delivering a range of training that will be specifically looking at behavioral customer service as well as leadership and management skills. This training will be put in to place across Wester Power Distributions locations. The electricity company works as an operator of distribution networks across the Midlands, the South West and South Wales.
This training system for customer service will be called “First Time, Every Time” which is the company ideals of Wester Power. This programme will be completed by the company’s 5,500 employees and the tailored training programme will be emphasizing the different ways to offer a high level of customer service. The leadership and management programme that has been created by DTL will be provided for the managers of the utility company over the course of 17 different workshops. The scheme has been created by the learning opportunities provider in order to meet the specific need of the utilities company. The training will consist of a range of different individual and team tasks that will utilize a range of different tools and techniques that will help them in their workplace.
All of DTL’s fully accredited training programs can be provided from their bases around the UK as well as on site. The highly tailored courses that have been created for Western Power Distribution also involves real-play scenes that require the use of trained actors in situations that resemble a real working environment to test the training requirements of the employees.