Chepstow Construction Equipmenthas been a Kubota Construction dealer since 2013 and covers South Wales as well as a large part of the West Country, areas that are both steeped in National Hunt Racing history. Both of CCE’s depots (Chepstow and Tiverton) conveniently have race courses located nearby, and the company has a long-running association with the Chepstow Racecourse and has sponsored the Silver Trophy Handicap Hurdle for the past two years.
CCE has 25 years’ experience in the plant industry and supply a range of Kubota machines, including the market-leading mini excavators, tracked dumpers and RTVs, to a variety of different customers such as plant hire firms, contractors and builders.
Since becoming a Kubota dealer, CCE has supported Chepstow Racecourse and used the superb facilities for charity events and hospitality functions for suppliers, customers and employees. Most recently, the firm supplied a Reggae-style U48-4GL machine for its Caribbean-themed race night which is currently being raffled.
CCE’s goal is to develop strong working relationships with construction and plant hire across the area it serves, and be the leading provider of compact construction equipment and mini excavators in particular. Therefore, Kubota has been the perfect partner with which to do so, and both companies have shared values of putting customers at the forefront of everything they do.
The reliability of the Kubota product has helped to save customers a considerable amount of potential downtime and lost productivity on sites, as well as time in administrating machine problems and breakdowns. But they also save the CCE team huge amounts of time, both in terms of engineering and administration work on breakdown and warranty claims. Instead, this time can be much better spent on providing customers with a swifter reaction time to an issue, or to provide advice or training, for instance.
As a result, CCE’s market share has grown by some margin over the last five years with three times the amount of Kubota machines being sold now than in 2012, and the company has been able to expand its service area into Devon to better serve customers in the West Country. Customer retention is above 90%, even during a very volatile and competitive period for the market.
There are many likenesses between the thoroughbreds that race on the tracks at Chepstow and the Kubota mini excavators that are sold by CCE – both are top of their class. Hard working, reliable and with an impeccable pedigree but perhaps not quite as fast (!), Kubota’s mini excavators work just as well in soft ground as well as on good to firm, and always deliver a winning result.